Frequently Asked Questions

DataMaster was designed to increase real estate appraiser efficiency by eliminating most of your the time it takes to type and transfer data. It is not a search engine and does not replace your MLS, it works in cooperation with participating MLS systems. After you have selected your comparables you enter them into DataMaster. DataMaster downloads the MLS and Public Records information directly into your appraisal report. DataMaster pulls information directly from the MLS and Public Records.

No. You cannot search for comparables using DataMaster.

 

Yes. DataMaster works with the participating MLS systems and requires you to have a valid username and password for the participating MLS system.

 

DataMaster covers the areas supported by participating MLS providers. Click here to see our current list of participating providers.

 

All UAD Forms, 1004 URAR, 1004C Manufactured, 1025, 1073, 1075, 2000 Field Review, 2055, AI Form, ERC 2003, ERC 2010, BPO, GPAR, 1073, GPAR Condo & 2055.

*Some forms apply to various Appraisal Software Vendors.

 

An “Exceptions Report” is generated at the end of the export process. It is a list of discrepancies that were found between the MLS and Public Records data and which source were used in the report.

 

DataMaster uses the public records source that is available through the participating MLS system.

 

DataMaster integrates with:

• ACI
• TOTAL
• WinTOTAL
• ClickFORMS
• Appraise-It

 

No. DataMaster is licensed to each individual computer. DataMaster does not work if it is installed onto a network drive. DataMaster can be shared through a server only if it is a remote desktop server. In that case, every remote desktop account using DataMaster will need a separate license.

 

This is an error on our end not a username/password issue. If this occurs, wait 1 minute and try again. If it still doesn’t work contact Customer Service at 801.657.5769 or e-mail support@datamasterusa.com.

 

The easiest way to reinstall our software is by visiting our website www.datamasterusa.com and logging in to your account.  There will be a link for the download under “my account”.  If it is during normal business hours contact Customer Service at 801.657.5769 or e-mail support@datamasterusa.com

 

Verify that you input the correct MLS user name and password.

 

A discrepancy in data listed in the MLS listing that you are using, please contact Customer Service at 801.657.5769 or e-mail support@datamasterusa.com with the MLS numbers you’re working with.

 

Your trial period has expired; to set up billing, you can log in to your account at www.datamasterusa.com, contact Customer Service at 801.657.5769 or e-mail support@datamasterusa.com.

 

To add licenses, please contact Customer Service at 801.657.5769 or e-mail support@datamasterusa.com.

 

No, you have a month-to-month contract with no obligation.

 

No, we do not automatically charge you after the end of your trial. We will contact you to set up your billing account.

 

Visit our website www.datamasterusa.com and click on login.  Your username will be the email address used when signing up for our service.  If you’re not sure of your password, a reminder can be sent to your email.

 

Yes, DataMaster supports all UAD forms.

 

Make sure your profile is set to UAD and also that you selected a UAD form.  (To verify these settings, look under report settings in DataMaster.)

Once you’ve selected your profile and form under report settings and started bringing in data, the option to change profiles is no longer available. To change your profile, you must first click on clear property data.  Then you will be able to make changes to your profile.

 

No, DataMaster is a single user license.

Map can verify if the location and view are indeed N;Res, or whatever option shows up.

 Click the map button under the comp or subject.

The aerial and street views of the property will appear.

Click on the deeds button to view the previous sales, doc numbers, sold date, amount, type, mortgage type, date recorded, grantor (seller), grantee (buyer), and any alternative number.

This information usually shows up when you bring in your subject or comps into DataMaster, but they can be viewed at any time by clicking on the deeds button.

Deeds shows you what the most recent sales are. You can also check the boxes to the left to see whether the sales are the most recent sale or prior sales.

 

In the MLS Sheet tab you can view the MLS number, address, tax ID number, property type, current status, listing price, type, original listing price, listing price/square feet, subdivision, county, parcel ID, lot, block, and legal name.

There is also more information such as: bedroom count, bathroom count, number of fireplaces, pool, etc.

There are a few other categories like residence information (square feet, acers, HOA dues, etc.), school information (school District, elementary school, middle school, high school, etc.), remarks, approximate room sizes and descriptions, features and utilities, financial, broker/agent data, and showing information.   

Step 1: Go to the top left click on the calendar

Step 2. Choose the date it was done.

Step 3: The information will update accordingly.

The discrepancy list shows when the MLS and PR don’t match. The discrepancy list is commonly called the “Cover Your Fannie” document.

 

The details tab allows the appraiser to see the comps they used for the market conditions. If there is a significant outlier, it can be removed to make the range of listing amounts or sales amounts more in line.

The details tab also shows which comps are REO/Short Sale.

The summary is a compilation of data. It shows the mean, median, mode, range, minimum, and maximum on the sale price, list price, year built, age, GLA, and lot size.

The MC and Neighborhood Summary also shows the summaries of the sold price by month, the median sale price by month, the median sale price per sqft by month, and the average DOM by month.

The MLS Sheets and Deeds can be saved as PDFs or printed from DataMaster.

Saving the MLS Sheets and Deeds to PDF allows you to add it to your work file or appraisal file for that specific report.

Double click on the photo to see all of the MLS photos. You can view the pictures in DataMaster without leaving the platform!

You can easily change or add the quality of construction and condition for each comparable on the photos page!

Step One: Right click on any field to change where the data is coming from.

Step Two: Click on Priority or Alt P.

Step Three: This window appears. Choose where you want the data to come from and move it to the top.

 

Step One: Upload your MC into your report.

Step Two: Select the graph by clicking on the Graphs tab at the top underneath the Market Analysis tab.

Step Three: Select “include in report.”

Step One: Click on the Add Property tab.

Step Two: Add the MLS number.

Step Three: Click search.

Click on the Clear Properties line underneath the upper-left hamburger menu next to house icon.

The two ways to get your information into DataMaster are:

1. Export the information from the MLS via an export and open in DataMaster OR
2. Manually type in the MLS, APN, or address into DataMaster and it will find the property for you.

Once you have all your information in DataMaster, click on the green Review and Send tab.

DataMaster needs to be associated to the MLS export.

You might have tried the competitor’s product. If so, it is just a matter of associating the export to DataMaster.

This could be multiple issues. Please call customer support at 801.657.5769.

Step One: Log into your account at datamasterusa.com.

Step Two: “Forgot Password” will show towards the bottom of the right hand side.

Step Three: Click to change your password!

Please call customer support at 801.657.5769 and we’ll see what’s going on!

Please call us at 801.657.5769.

You can use DataMaster as many times as you want to!

Our pay per use option costs $30 minimum each month.  The $30 pays for the first 5 Send-to-Reports you do each month.  After the first 5, each report is $6.  Ensure that you are not doubled charged by making sure to use the same file number or subject house number if you are using Classic DM. In Pro, open up the file you need to revise or add to; you won’t be double charged.

In Classic, the data is stored in an export file on your computer. In Pro, the data is stored in an export file on your computer and in a workfile.

Please call Total at: 800.234.8727.

Step One: Go to the MLS.

Step Two: Find the new comps that you want to add.

Step Three: Click the Add Property button.

Step Four: Type in the MLS number of the new property that you want to add.

Step Five: Click Search. The new comparable will be added to the screen.

Step Six: Make any necessary edits on the comparables screen and save them.

Step Seven: Add the new comparable to the report. Depending on the form vendor that you have, you might have to add a new comparables page. If you do, then deselect all of the checked

comparables, and select the new comps that you just added.

Step Eight: Click OK. DataMaster will tell you how many properties it is moving in to your report.

Step Nine: Uncheck the box for in Competing Market (1004 MC) that says “Include 1004 MC” and uncheck the box under Subject that says “Include Subject.”

Step Ten: Click “Send to Report.” It will take a moment to create the wizard to merge everything new into the existing report. Keep everything in the report.

Step Eleven: Open the report up.

Step Twelve: Clean up your new additions and review.

Note: you can bring in the ownership history for the new comps into your remarks.

Select the history and add it into your Comments Addendum.

For more information go to the video “DataMaster Pro: Adding Additional Comps” at: https://www.youtube.com/watch?v=Cfrf852hpfM

Please call customer service at 801.657.5769.

Make sure that you have comparables loaded into DataMaster.

In Review and Send, you can check the boxes to include the comparables.

 

Answer

Go to the Comparables tab, click the Addenda tab at the top, select the 1007 Single Family Comparable.

Go to the Comparables tab, click the Addenda tab at the top, select Real Estate Owned (REO).

At the top of each comparable, the comps are numbered: Comp 1, Comp 2, etc.

Click on the dropdown arrow. A list of the number of comps in DataMaster will appear.

Choose where you want the comp to appear.

CompTracker will alert you to any comps that you’ve used before.

DataMaster gives you the resources to help you make those decisions as part of your appraisal process. See the video: “DataMaster Pro – Photos” for more information.

https://www.youtube.com/watch?v=aaQIqEVs4Bc

Physical deterioration is the loss in value from all causes of age and action of the elements. It is caused by a number of sources — wear and tear, disintegration, decay or rot, or physical damage by the elements.

The wear and tear from these various elements on a building accounts for the physical deterioration affecting that building. For example, walking on carpeting eventually wears it out. Heating and cooling systems eventually wear out too. Sometimes naturally occurring elements, such as ultraviolet sunlight, wind, and water wear on a property. Storms, extreme temperatures, earthquakes, termites, carpenter ants, and floods all work in varying degrees to affect properties physically. Fire, explosion, vandalism, and neglect also have a detrimental physical effect upon properties.

Property components that exhibit curable physical deterioration can be repaired or replaced economically. This includes deferred maintenance and easily repairable items. Deferred maintenance refers to items that are in need of repair due to lack of upkeep. Items such as roof repair or replacement, painting, building maintenance, floor covering replacement, and forced air heater replacement are items that are typical examples of curable physical deterioration.

Physical items that are incurable cannot be replaced or repaired economically. Incurable physical deterioration typically occurs with structural components that are expected to last for the life of the entire building. Structural components such as foundations, framework, walls, masonry, and ductwork usually are considered incurable. When incurable physical deterioration is evident, it may make more sense from an economic standpoint to tear down the building rather than to try to repair it.

Appraisers classify physical deterioration of components based on economic considerations. Since structural components rarely depreciate at similar rates, appraisers classify them on the length of time they are expected to last — either as short-lived or long-lived. Short-lived items are components that are expected to be replaced during the improvement’s economic life. Long-lived items are components of the improvement that are expected to last as long as the building itself. Paint, floor coverings, and fixtures are examples of short-lived items, whereas the building foundation is an example of a long-lived component.

Data master is not set up to help with a site value.

Our Plat Maps service can help with site size and dimensions, but it is not automated. You can access plat maps with the service. For more information go to: https://www.datamasterusa.com/plat-maps/

DataMaster does not provide site extraction service.

Step One: Locate the export file in the downloads folder (most common), right click the file and select Properties at the bottom.

Step Two: Select “Change” in the window that pops up after clicking “Properties.”

Step Three: Select DataMaster as the opening program. (You might have to browse for it. In Classic: Go to>C Drive or This PC>Program Files X86 folder>Market Data Service folder>DataMaster folder>DataMaster.exe file, hit OK, then APPLY and OK. In DataMaster Pro, do the same as above only instead of the Market Data Service folder, choose the DataMaster folder.)

Step Four: Close DataMaster and do the export selecting “Open” when prompted. DataMaster should launch and then give the option of where to send it in DM.

First, check to see if Malwarebytes is running in the lower right corner of your screen (a big blue M). If it is, right click on it and select “Quit Malwarebytes.” Run DataMaster again and do the update.

You can turn it back on again. Check your antivirus program(s) as well to add DataMaster as an exception if the update is still having issues.

Make sure that the time and date reflects your current location and time.

Set the time to “Auto Adjust” as well as the correct time zone.

Once that has been set, launch DataMaster again.

Please call customer support at: 801.657.5769.

Step One: Close DataMaster. In the windows search bar, type in %appdata% and locate the Market Data Service folder, then the DataMaster folder.

Step Two: Remove the Mapdefinition.datamasterusa file to your desktop. Keep that folder open.

Step Three: Relaunch DataMaster. It should not be in OFF mode anymore.

Step Four: Some settings may need to be adjusted again. Once DataMaster loads, try closing it again and then adding the mapdefinition file back into the original folder again and try DataMaster to see if it is still not in the OFF mode, if not, it is fine.

Step One: Right click on the internet connection at the bottom right of your screen and select “Open Network and Internet settings.”

Step Two: Select “Change Adapter Settings,” then right click on the Ethernet or Wi-Fi connection and select ‘Properties.

Step Three: Go to the bottom section and deselect the ‘Internet Protocol Version 6.

Step Four: Select the Internet Protocol Version 4 and hit ‘properties to the lower right.

Step Five: In the bottom section, “Use the following DNS (Domain Name System) server addresses,” type in 8.8.8.8, and in the bottom one, 8.8.8.4 and select OK.

Step Six: Close the windows and try launching again.

Step One: Close DataMaster.

Step Two: In the main address bar of your web browser type, “.netframework.”

Step Three: Select “.netframework 4.8” from the options.

Step Four: Click on Download .NET Framework 4.8 | Free official downloads .

Step Five: Click on the >NET Framework 4.8 runtime and proceed with the installation.

Step Six: When installation is complete, try DataMaster again.

Step One: Close DataMaster.

Step Two: Go to the MLS and export again.

DataMaster should launch and the market condition data should fill the grid.

Launch DataMaster and make sure the “Profile” along the top of DataMaster is set to (UAD) and the form type is set to match the appraisal type.

If you are using the report setting window to select the profile, select it at the very top (don’t change it in the report setting window).

Step One: Go to your windows Start menu and look for “Market Data Service” in the list of programs.

You will see the DataMasterPlus ABOR and the uninstall DataMaster ABOR selection.

Step Two: Select “Uninstall” to remove the Classic version.

Step Three: Once you have completed the uninstall, go back to the windows start menu and type “%appdata%” into the search bar  hit “Enter.”

Step Four: Locate the Market Data Service folder and right click to delete that folder.