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This FAQ covers common support and usage questions related to the
products. If you have questions about your purchase, registration or customer account, please
read the
Customer FAQ.
DataMaster is a program designed to increase appraiser efficiency. It is not a search engine and does not replace the MLS. It works in cooperation with participating MLS systems. After you have selected the comparables you want to use in your report you enter them into DataMaster. Datamaster downloads the MLS and Public Records information directly into your appraisal report. DataMaster pulls information directly from the MLS and Public Records. It eliminates the majority of typing and saves you time. No. You cannot search for comparables using DataMaster. Yes. DataMaster works with the participating MLS systems and requires you to have a valid username and password for the participating MLS system. DataMaster covers the areas supported by participating MLS providers. Currently DataMaster can import in to the URAR (1004), Condo (1073), ERC (2001 & 2003) and 2055 forms. DataMaster will soon be able to export into the latest Fannie Mae forms including the URAR, Condo, 2055, Manufactured Home, 2000 Review form, and 2-4 family form. An “Exceptions Report” is generated at the end of the export process. It is a list of any discrepancies that were found between the MLS and Public Records data and which source were used in the report. DataMaster uses the public records source that is available through the participating MLS system. DataMaster integrates with:
Under the settings tab in your DataMaster program is an additional tab marked “Export Options”. Click in the box next to the option: “Export all data to the appraisal form in caps”. No. DataMaster is licensed to each individual computer. DataMaster does not work if it is installed onto a network drive. DataMaster can be shared through a server only if it is a remote desktop server. In that case, every remote desktop account using DataMaster will need a separate license. This is an error on our end not a username/password issue. If that occurs, wait 1 minute and try again. If it still doesn't work contact Renee Johnson at 888.362.9222 or e-mail at  support@datamasterusa.com. If it is during normal business hours contact Renee Johnson at 888.362.9222 or e-mail at support@datamasterusa.com. If it is after hours, you may go to the website and download the program again. You will be contacted the next business day to setup your account again. Verify that you have inputted the correct MLS user name and password. This is a discrepancy in data listed in the MLS listing that you are using, please contact Renee Johnson at 888.362.9222 or e-mail at support@datamasterusa.com. with the MLS numbers you are using. While you can use either the MLS# or the Tax # in order to get the most information it is always best to use the MLS# when possible since that number will get you both MLS and Assessor information while the Tax ID # will only retrieve Assessor information. If you have questions about your purchase, registration or
customer account, please read the Customer FAQ below.
You can also read the Order FAQ if you have questions about DataMaster order policies.
Your trial period has expired; contact Renee Johnson to set up billing at 888.362.9222 or e-mail at support@datamasterusa.com. No, you have a month to month contract with no obligation. No, we do not automatically charge you after the end of your trial. We will contact you to set up your billing account.
If you didn't find an answer to your question in the FAQs, you can contact
DataMaster Support Team directly.
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Product FAQ
