This FAQ covers common support and usage questions related to the products. If you have questions
about your purchase, registration or customer account, please read the
Customer Frequently Asked Questions page.
What is DataMaster?
DataMaster is a program designed to increase appraiser efficiency. It is not a search engine and does not replace the MLS. It works in cooperation with participating MLS systems. After you have selected the comparables you want to use in your report you enter them into DataMaster. Datamaster downloads the MLS and Public Records information directly into your appraisal report. DataMaster pulls information directly from the MLS and Public Records. It eliminates the majority of typing and saves you time.
Is DataMaster a search engine?
No. You cannot search for comparables using DataMaster.
Do I have to belong to the MLS?
Yes. DataMaster works with the participating MLS systems and requires you to have a valid username and password for the participating MLS system.
What cities do you cover?
DataMaster covers the areas supported by participating MLS providers.
What forms does DataMaster work with?
Currently DataMaster can import in to the URAR (1004), Condo (1073), ERC (2001 & 2003) and 2055 forms. DataMaster will soon be able to export into the latest Fannie Mae forms including the URAR, Condo, 2055, Manufactured Home, 2000 Review form, and 2-4 family form.
What is an exceptions report?
An “Exceptions Report” is generated at the end of the export process. It is a list of any discrepancies that were found between the MLS and Public Records data and which source were used in the report.
What data source does the public records information come from?
DataMaster uses the public records source that is available through the participating MLS system.
What appraisal software does DataMaster work with?
DataMaster integrates with:
- WinTOTAL
- Nova
- ClickFORMS
- Appraise-It
- Rapid Report
- United Systems
How can I export in all caps?
Under the settings tab in your DataMaster program is an additional tab marked “Export Options”. Click in the box next to the option: “Export all data to the appraisal form in caps”.
Can DataMaster be shared through a server?
No. DataMaster is licensed to each individual computer. DataMaster does not work if it is installed onto a network drive. DataMaster can be shared through a server only if it is a remote desktop server. In that case, every remote desktop account using DataMaster will need a separate license.
What if it can't communicate with the DataMaster server?
This is an error on our end not a username/password issue. If that occurs, wait 1 minute and try again. If it still doesn't work contact Customer Service at 888.362.9222 or e-mail at email support@datamasterusa.com.
What do I do if my computer crashes and I need to reinstall?
If it is during normal business hours contact Customer Service at 888.362.9222 or e-mail at email support@datamasterusa.com. If it is after hours, you may go to the website and download the program again. You will be contacted the next business day to setup your account again.
I am trying to register my program, but I am getting a message saying that I cannot communicate with the DataMaster server.
Verify that you have inputted the correct MLS user name and password.
What is a runtime error 13?
This is a discrepancy in data listed in the MLS listing that you are using, please contact Customer Service at 888.362.9222 or e-mail at email support@datamasterusa.com. with the MLS numbers you are using.
Is it better to use MLS #s or Tax ID #s?
While you can use either the MLS# or the Tax # in order to get the most information it is always best to use the MLS# when possible since that number will get you both MLS and Assessor information while the Tax ID # will only retrieve Assessor information.